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Bee-Hemp Inc - PO Box 561
- Rockmart, GA 30153 USA
- 770-443-5305
- PO Box 561
- Rockmart, GA 30153 USA
- 770-443-5305
Terms and conditions (revisions/clarification below):
Shipping: We use USPS Priority 2-3 day arrival, for all shipments. Express shipping, using USPS Next Day service is available for an additional charge of $20.00. Please note that the Postal service offers this service but is not guaranteed. If you have a special request please call us to make arrangements. Orders are shipped within 24-48 Hours after receipt of payment. If you do not receive your package within 7-10 days please contact us, as we do not want you to wait too long after ordering to receive your products.
REFUND POLICY: We appreciate your purchase. We ask that you please understand that because of the nature of our products being personal care items 'All Sales are Final'. If you have any questions please call us at your convenience.
Please ship to:
Bee-Hemp Inc
PO Box 561
Rockmart, GA 30153
Also include a note explaining the reason for return along with your contact
information and original purchase date, name, address, phone number. The
cost of product is refunded only, not any shipping/handling costs incurred.
If you have any other questions let us know by email or
call us at the number above.
Your Privacy: All information submitted is used for order processing ONLY. Personal Information such as your name, address, email address, phone number, EIN# is NOT and will not be made publicly available. EVER.
Bee-Hemp Inc reserves the right to make additions, omissions, corrections to these terms, conditions and or policies at any time without notice.
Revisions 2012 that supersede any conflicting statements above:
Orders submitted are sent to shipping process immediately after being placed with Bee-Hemp Inc. To cancel an order, contact Bee-Hemp Inc within 1 hour after placing your order, (by email is best hempcone@bellsouth.net). Depending upon circumstances of your order, we cannot guarantee that your order can be canceled outside this time period. No cancellation fees will be incurred.
Once an order ships, it cannot be canceled and must be treated as a return. Shipping costs will not be refunded only the cost of the item only will be refunded. Please see our Return Policy below.
To cancel an order, please call Customer Service 770-443-5305 or email us hempcone@bellsouth.net.
If you are dissatisfied with an order or have received the wrong items, you must e-mail hempcone@bellsouth.net or call within 2 days of receiving shipment. All Items being returned must be in new condition with original packaging, post marked within ten (10) days of receipt of shipment, but no later than thirty (30) days after date of shipment. Customers are responsible for the shipping costs for returns and/or exchanges. However, Bee-Hemp Inc will pay the shipping costs (including shipping refunds) if the return is a result of our error. All items returned in non-resalable condition, or have missing parts, upon inspection will be charged an additional fee, at Bee-Hemp Inc’s discretion. (Return Tracking Number required, please see How to Return Products.)
Non-Returnable Products
Clearance and sales items, or any items opened and partially used. Calls received after 2 days of receiving the product (shipment arrival date is determined by delivery confirmation service notices provided by USPS or other shipment service, not just by phone call received).
Goods Damaged or Missing as a Result of Shipment by Common Carrier
We highly suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please call Bee-Hemp Inc immediately. Most carriers require claims to be filed within 10 days of delivery. Bee-Hemp Inc works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.
To return products, we require that you contact our Customer Service so that we can properly track and process your return. We will give you approval and instructions at the time of your call. To contact Customer Service, send an E-mail to hempcone@bellsouth.net or if you prefer, contact our Customer Service Center at our toll free number, 770-443-5305. We cannot issue a refund without speaking to you for approval.
Make sure the return is post marked within ten (10) days of receipt of shipment, but no later than thirty(30) days after date of shipment(original order shipment date). Our Customer Service will instruct you on how to return merchandise after approval only. For all returns, we recommend that you use a traceable means. If you use USPS for shipment, we recommend you insure and/or use tracking for the package since other methods will not be traceable. If we do not receive the package, we cannot issue the refund.
Customer Service: hempcone@bellsouth.net / 770-443-5305
We will notify you via e-mail of your refund once we have received and processed your returned item. You can expect your refund in the form of Bee-Hemp Inc business check within seven (7) to fourteen (14) business days of your notification (received and processed return notification). Please note that we refund shipping costs only if the return is a result of our error, and returned post marked within ten (10) days of receipt of shipment, but no later than thirty (30) days after date of shipment (original order shipment date).
Reviewed/Revised 2012